Shipping and Returns
Within 30 days of receipt of your shipment, you may return any of the following items to ProgrammeHut.com On-Line Store, for any reason, for a full refund:
Any item(s) in its original condition
Any factory sealed goods (remain factory sealed)
Any in-correct orders
Please note that we can process returns and refunds only for items purchased from ProgrammeHut.com On-Line Store. Correctly supplied orders will incur a restocking charge of 10% of the order value. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days.
To initiate the RMA (Return Merchandise Authorization) process, goto My Account, View Previous Orders, click on the order reference of the order you wish to return, at the bottom of which you will be taken through the steps to return.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please send you returns to the following address:
ProgrammeHut.com (Returns), 7 The Knolls, Barrowby, Grantham, Lincolnshire, NG32 1AY
Please allow 7-10 working days following confirmation of your order, if however you pay via cheque/postal order you will be required to wait a further 4 days for payment to clear.